Frequently Asked Questions
Happy Hounds Pet Care LLC has compiled the following list of the most frequently asked questions for our pet sitting and dog walking services. If your questions are not answered here, please feel to contact our knowledgeable staff.
Q: Why should I use a Happy Hounds sitter?
A: Your pet will remain in his or her familiar, secure environment and follow his or her customary diet and exercise routine. Your pet is not exposed to illness of other animals. Most importantly, your pet receives lots of love and personal attention while you are away. Our sitters are completely backed up by one of our other sitters in cases of emergency, illness or sitter vacations. Happy Hounds sitters have passed a background check, have excellent references and are under the bonding and liability insurance. We are loving, dependable and trustworthy!
Q: What do you do on a visit?
A: Our pet sitting visits include: Feeding per your instructions, fresh water, dogs walked, love and play time, brushing, litter box cleaned, bird cage cleaned, medication given if needed, mail and newspaper brought in, plants watered, lights on and off. Lots of TLC.
Q: Do you always visit at the time we ask for?
A: We book your visits within a time frame and will be there during that time.
Q: If my pet has an “accident,” do you clean it up?
A: Yes, we will clean up after your pets to the best of our ability. If there are always accidents, we will ask you to book an additional visit in the day. We will do a walk through to check for accidents.
Q: What information do I need to provide at the initial consultation?
A: Prior to the consultation; you will need to fill out your profile completely. We will then have all the information we need about your pets allowing us to spend the consultation time getting to know you and your pets. We do ask that your pets are up to date on vaccinations. We need 2 keys so the sitter can have one and the other kept in a locked file cabinet at the office in case of emergency.
Q: Do you charge for the initial consultation?
A: The initial consultation is FREE.
Q: May I give my pet sitter / dog walker a gratuity?
A: Absolutely. We much prefer you to leave cash for your sitter at your home and leave a note so they are aware it is for them.
Q: Do you pick up my dog’s waste when you are walking?
A: Yes, we do. We do ask that you provide the bags.
Q: What kind of animals do you care for?
A: We care for most animals, as long as they don’t pose a danger to our pet sitters. We do not care for any animals that have a history of biting, fighting or attacking other animals or people.
Q: May I book my visits through my pet sitter directly?
A: No. All visits should be booked through our online booking system or by calling (704) 591-6002. You may also email us at HappyHoundsCLT@gmail.com Your visits will NOT be covered under our liability insurance if you do not book through Happy Hounds. You may have your sitter’s phone number, but please contact the office for bookings and cancellations. It is fine if you would like as a courtesy to let your sitter know you may not need a visit but please realize we do have a cancellation policy and it is not up to your sitter to give you a credit.
Q: What hours do you provide services?
A: Pet Sitting and dog walking visits are generally between 7 a.m. to 10 p.m. Other times can be arranged. Overnight visits are also available from 9:00 p.m. to 7:00 a.m.
Our office hours are 9:00-5:00 p.m. Monday-Friday.
Q: Can I be assured of same pet sitter each time?
A: We prefer to have the continuity of the same pet sitter each time. However, If the sitter is not available then a fully informed substitute sitter will be available for back up.
Q: I am leaving in two days and don’t have time to meet one of your sitters. Will you take care of my pets without meeting them?
A: Sorry, we do require an initial consultation before taking care of your pets.
Q: What happens in severe weather?
A: Happy Hounds will request the name and phone number of a person living nearby. If the Happy Hounds pet care provider is physically unable to reach your home due to impassable roads, we will contact that person. Your pet's health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events. This pertains to snow, ice, hurricanes, severe storms, etc.
Q: Can you let me know how my pet is doing while I’m away?
A: Yes, absolutely. Your pet sitter will text you with a photo and update at each visit.
Q: Do you charge a holiday fee?
A: Yes, we do. We pet sit 365 days a year. We do charge a holiday fee of $7 per visit.
Q: Are you insured and bonded?
A: Yes. We carry liability insurance and all sitters are bonded.
Q: Do you board pets?
A: Yes. Holly provides home-style boarding on an individual basis.
Q: I have never used an overnight pet sitter before; can you tell me a little bit about this service?
A: We offer an overnight visit from 9:00 p.m. to 7 a.m. Overnight visits give you peace of mind of knowing that your home is being looked after as well as your pets getting lots of extra attention. If your pets are used to sleeping in your bed with you, we are happy to have them sleep in the bed with us too!
Q: How is payment handled?
A: We accept MasterCard, Visa, Discover and AMEX. We only accept credit cards for payment.
Your credit card will be charged 2-3 days before your visits begin, except for holiday visits we charge 7 days in advance. Please make sure you add your credit card to your profile 3 days before your visits begin.
Q: What is your cancellation policy?
A: In order to best serve your needs we have a strict cancellation policy of 24 hour notice
Q: Will I get a refund if I leave later than expected or come home early?
A: Once service begins, there are no refunds or credits. Happy Hounds carefully schedules our time to service you and our other clients and may have turned other people down to allow time for your pets. We appreciate your understanding in this matter.
Q: What happens if I did not leave enough food for my pet(s)?
A: We will notify you if there is not enough food so that you are aware; some clients keep food in more than one location. If we do need to make a special trip to purchase food, we will be glad to do so. There will be a $25 trip charge plus the cost of the food. Your credit card will be charged. If an extra trip to your home is needed for an extra visit to feed your pets, that will be charged as well.
Q: How will I get my key back if I move or discontinue service if you are keeping my keys on file?
A: We will be glad to mail your keys upon your request if you have kept your keys on file with us as a ready key. The fee will be $5. If you need them to be dropped off, we can arrange that as well. There will be a trip charge of $18 for this service.