Happy Hounds Pet Care professionals pride themselves on providing the highest quality pet services for clients throughout the Charlotte area. To make the most of your experience and ensure you have all the important information you need in one convenient location, please read the following policies about our services.
Cancellation Policy & Late Booking Fee
Cancellation charges ensure your pet sitter is still paid for their reserved time. Please remember when you cancel last minute they lose income.
If you cancel within 24 hours of your scheduled service, you will receive a full refund or not be charged at all. If you give less than 24 hour's notice for your cancellation, you will be charged the full amount for your appointment. If you schedule less than 24 hours in advance, a $5 late booking fee will apply (holiday late booking fee: $20).
Live in Pet Sitter is very popular and due to this we have a 48 hour cancellation policy because we have to turn others away for your pets reserved time.
Meet & Greets/Initial Consultation are free with booked pet care for new customers. If pet care is cancelled you will be charged for the meet/greet at the cost of a 10 min visit.
Payment is due at the time of service. Payment is processed through our software Time To Pet.
New Year's Eve & Day | Easter Sunday | Memorial Day | Fourth of July | Labor Day | Thanksgiving Eve & Day | Black Friday | Christmas Eve & Day | Day after Christmas
Holiday fee: Additional $7 per visit
Holidays are our busiest time of the year and we get completely booked having to turn other customers away. Due to this we have a strict 72 hour cancellation policy on all major holidays except Thanksgiving & Christmas. On Thanksgiving and Christmas we have a 1 week cancellation policy due to booking out typicallly 1-3 months before. If you cancel with less than 1 weeks notice you will be charged for the day before, day of, and day after Thanksgiving and Christmas.
Morning: 7:00 a.m. - 9:30 a.m. | Late Morning: 9:30 a.m. - 11:00 a.m. | Mid-Day: 11:00 a.m. - 2:00 p.m. | Late Afternoon: 2:00 p.m. - 4:30 p.m. | Dinner: 4:30 p.m. - 7:00 p.m. | Late Evening: 7:00 p.m. - 9:00 p.m. | Bedtime: 9:00 p.m. - 10:00 p.m. | Anytime: 7:00 a.m. - 10:00 p.m. | Overnight: 9:00 p.m. - 7:00 a.m.